Quality Assurance Performance Improvement (QAPI) Program


Our Quality Assurance Performance Improvement program ensures consistent, high-quality care for seniors by continuously monitoring and enhancing caregiver performance, leading to better outcomes and peace of mind.

Our Commitment to Quality Assurance

At Caring Companions, we understand how important it is for you to feel confident in the care your loved one receives. That’s why we’ve implemented a robust Quality Assurance Program, designed to consistently monitor and enhance the care we provide.

What is Quality Assurance

Quality assurance in home care is an ongoing process where we review, evaluate, and improve our services to ensure the highest standards are met. It’s not just about meeting requirements—it’s about exceeding expectations and continually finding ways to deliver better care.

How Our Quality Assurance Program Benefits You

  • Customized Care Plans

    We start with a thorough initial assessment to develop a personalized care plan for every client, ensuring that their unique needs are addressed right from the beginning. These care plans are regularly updated to adapt to any changes in health or care requirements.

  • Routine Evaluations

    Regular evaluations and quarterly unannounced check-ins on caregivers while they are in the client’s home ensure that both the caregiver and client are satisfied with the services provided. These proactive measures help us confirm that the care being delivered consistently meets or exceeds expectations, allowing us to address any concerns promptly and maintain the highest standards of quality care.

  • Feedback-Driven Improvements

    We actively gather feedback from both our clients and our caregivers to identify areas of strength and opportunities for improvement. This ongoing feedback loop allows us to make real-time adjustments to care plans and service delivery.

  • Ongoing Staff Training

    Our caregivers are continuously trained in both essential and specialized care skills, such as Alzheimer’s and dementia care. We also provide ongoing education to keep them up-to-date with the latest best practices, so they are always prepared to provide the highest level of care.

  • Compliance and Safety

    We strictly adhere to all healthcare regulations, including HIPAA compliance and state health standards, to ensure that your loved one receives safe, legal, and ethical care at all times.

Why Our Quality Assurance Program Matters

Our Quality Assurance Program ensures that your loved one’s care is not only compassionate and attentive but also backed by rigorous standards and continuous improvement. With this program in place, you can trust that we are always working to provide the safest, most reliable, and effective care possible.


Additionally, we require ongoing yearly training to ensure our caregivers stay up-to-date with the latest best practices, continuously improving the quality of care we provide.

or call us at

OFFICE ADDRESS

1331 N Stewart Ave

Springfield , MO 65802

CONTACT US

Tel: (417) 234-8494

Fax: (417) 501-4391

Email: [email protected]

BUSINESS HOURS

Office Hours:

Monday - Friday 8:00 am - 5:00 pm

Available by Phone 24/7

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